Distribution & Reseller Support

In recent years, we have been established as the go-to company for those who wish to offer their customers print services, support, and supplies, without all the hassle of attaining the expertise and capabilities to do so.

The typical use case of our reseller services comes in the form of IT companies, who engage with us to increase the range of services and products that they offer their clients, thus increasing their value and profitability.

Repair Services

We provide repair services for digital printers, faxes, and copiers of all major brands including Samsung, HP, Canon, Kyocera, Utax, Konica Minolta, Develop, Oce, Ricoh, Nashuatec, and Oki. We perform the diagnosis for free and then inform you of the associated costs for each repair.

Supply Provision

We import supplies (consumables and parts) for all major brands such as those listed under repair services and more. Our toners are sourced from the world's top manufacturers (Katun, Premium, and OEM) and come with a 2 year warranty. Send us a list of the models you are interested in to be issued a pricelist.

Maintenance Agreements

We provide two types of maintenance agreements. One is a limited flat-fee annual agreement that covers labour costs for repair services, and is best suited for small printers, faxes, and multifunction devices. The second is a cost per page (per copy) all-inclusive maintenance agreement, which covers all labour, parts, and consumables that are needed for the effective functioning of each device.

Product Training

We provide our resellers with product training for free of charge. You can expect to be educated on the type of products we can supply with their USPs and how they fare against the competition. In addition, we will educate you on the landscape of the digital printing market, how to effectively design solutions that will benefit your customers, and how to win against the competition.

Audit & Solution Design

Some projects need an expert. In such cases we will accompany you in discussions with your client to perform an audit of their current printing infrastructure and deduce their needs. We will then design a complete and customised solution to fully satisfy all their requirements.

Project Pricing

We can help you win important projects with large reductions off list pricing, or with the introduction of flexible payment plans, such as hire purchasing (rent-to-own schemes).

Solution Implementation

After a deal is closed we will take care of all deliveries and installations for you. All issued pricing comes with our services attached and the guarantee that all installations will be performed to your client's satisfaction.

SLA Contracts

Whenever required, we can issue customised Service-Level Agreements to fulfill each customer's unique requirements. If your client wants to be assured that any issues will be resolved within a specific timeline (say 4 hours), we can implement that in a customised contract and deliver on it.

Automated Supply Fulfillment

Our company utilises PrintFleet; the world's foremost software for Managed Print Services. With this software we remotely monitor all printers and copiers on your customer's network and pre-emptively deliver supplies, to minimise downtime and ensure all their devices are always up and running.